MONTEREY SEA OTTERS by James O Ogle 19x22 Framed - Exc

ARIZONA TREASURE HUNTERS. L.L.C.  ATH#110-038

**BRINGING YOU THE BEST OF THE PAST** 

WE WANT YOU TO ENJOY YOUR BUYING EXPERIENCE ● EXPERT PACKING

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OVER 200 VINTAGE ITEMS & ANTIQUES LISTED FOR SALE

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“monterey sea otters”

“711 Cannery Row”

“James Orlando Ogle”

Print of black & white etching

framed in black metal

under glass

matted in black

EXCELLENT CONDITION

measures about

19” x 22”

purchased about 1990 in Monterey, California

(the sticker on the back from ben franklin crafts is a dead give-away as they have been out of business for over 15 years)

there is no damage to the print, the glass or the frame.

as you might know, it costs over $100 to get an item like this framed & matted at Joann’s or Michael’s or a frame-shop.

I am honored by your decision to do business with us and I will take whatever steps I reasonably can to accommodate your wishes. 

9.1% SALES TAX COLLECTED FOR DELIVERIES TO ARIZONA

DAMAGED ITEM?

  or  

DID I OVERLOOK SOMETHING IN THE DESCRIPTION?

It happens – rarely - but it does happen.

YOUR CONCERNS WILL BE AT THE TOP OF MY LIST – GUARANTEED!!

We have NEVER had a damage issue unresolved to the customer’s complete satisfaction

Step 1 : Take a photo of the carton and the damaged item and send it to me right away.

Step 2 : Set the packing and item aside.

Step 3 : See below for more details , but this is how easy it is to get started . . .

PHOTOS & MEASUREMENTS

UNLESS CLEARLY STATED OTHERWISE, THESE PHOTOS ARE OF THE ACTUAL ITEM FOR SALE. We regularly use RED ARROWS to point out damage.  We often use flash photography to highlight flaws that otherwise might not show up in the photos. Sorry, but we are antique dealers, not professional photographers, and Reflective Items are a curse to photograph!!!

All measurements and weights, etc. are approximate.  If you need it precise, please ask us to verify before you bid. I’m an old man and I don’t see so good, so I have to get ahold of one of the neighbor’s kids and ask them to precisely read the tape measure for me.  If you’re old like me – you know how it is. If you’re not old yet – you’ll find out later . . .

SHIPPING POLICY and OUR SATISFACTION GUARANTEE

WE DO NOT CHARGE ANY HANDLING FEES.

INSURANCE IS ALWAYS INCLUDED

SHIPPING CARTONS & PACKING MATERIALS

ARE INCLUDED IN THE SHIPPING COSTS ON YOUR SCREEN

We NEVER charge for time, transportation, extra accommodation, etc.

WE’RE GLAD FOR YOUR BUSINESS and we’ll do what we can within reason to see to it that your item is professionally packed and delivered to the carrier in a timely fashion. WE WANT YOU TO BE HAPPY – and WE want to be happy ourselves.  But so long as you are being fair and honest with us, your happiness comes first!

We pack assuming that the carton will be shipped on each of its 6 sides during shipment – ‘cause you know it will, no matter how many stickers you put on saying “This Side Up” . . .

We reserve the right to change shipping carriers.   If you need a particular carrier, please let us know and we will gladly do our reasonable best to accommodate your needs. WE NEED A STREET ADDRESS FOR ITEMS SENT BY UPS . Both UPS and some customs forms ask for the Buyer’s phone number . This is not required – and is only for your benefit so they can reach you if they have a delivery question – so it’s your choice. 

OVERSEAS SHIPPING: YES.   WE DO SHIP TO CANADA and overseas on most items. We gladly ship internationally. We are shipping from Peoria, Arizona 85383. We do not mark-up international postage costs! NO HANDLING FEES! Insurance is included. If you choose First Class International, there is no Tracking Number available. In between those two events – all we can do is wait.  You will know for certain that it has been mailed, but depending on your Customs department – who knows when it will come? Most deliveries are at your home country customs department within five days of the time I ship (everything travels by air these days). We will have a Customs number, and the US Post Office will update the online file only twice – right away when the item is shipped and sometime after it has been delivered. Priority Mail International cost more – and is required for all items over 4 pounds – and certain other items – but they also provide more current tracking information.  WE ARE GLAD TO HAVE YOUR BUSINESS!  THANK YOU!!

DAMAGE.

We take extra care to pack items professionally.  We’ve been shipping antiques for over 30 years. But, if an item is ever damaged in shipping, email me photos right away of the shipping box and the damaged contents. We require you to keep the shipping carton and packing for damaged items so that the carrier and/or insurance company can review them, and to send us digital photos of the damaged item and packaging . You may be required to repack the items and return them – or ready them for the carrier to pick them up. This is how the insurance departments of the shipping carrier work – their rules, not mine. THANK YOU in advance for your cooperation.

In the event that a refund is in order , eBay will only refund to us the final value fees they charged for our transaction if they buyer cooperates with the seller to cancel the transaction. If the buyer fails to cooperate with the eBay Cancel Transaction procedure, we will deduct the sales fees from your refund – why let eBay keep the fees on a failed transaction instead of getting all the money back in your pocket??? As the Seller we will initiate a Transaction Cancellation – and in the event of a refund, this kind of cancellation requested by the Seller will have no negative impact on your eBay status at all.

WE GLADLY COMBINE MULTIPLE ITEMS.   Just contact us by any time before we ship and we will GLADLY adjust the invoice. Even if you have already paid the original invoice – so long as I have not actually shipped the item yet and I am GLAD to repack multiple items together to save you money!!!

**IF YOU HAVE ANY ISSUES **

ANY ISSUES AT ALL

PLEASE CONTACT US TO DISCUSS THE MATTER.

We’ve made mistakes in the past, and we know that we’ll make mistakes in the future.

But our mistakes should be our problem, NOT YOURS.

Again – we are not in the “gotcha” business.   We want you to be happy with your purchase.  We are not some big company with a large staff and thousands upon thousands of customers (we wish!).  Instead – there are just the two of us – handling only a few sales per week.  And we do care about each transaction, each item, each advertised description, each inquiry, each sale, each packed item, and each customer.

RETURN POLICY.

WE DO NOT ACCEPT RETURNS FOR ALL ITEMS – most, but not all.

YOU ARE RESPONSIBLE TO READ THE LISTING “SHIPPING – RETURN POLICY” to determine whether returns are not accepted for that particular item . On most items we will gladly accept returns. eBay is changing the “return” timelines – making 14-days the minimum if returns are accepted. THAT DOES NOT WORK FOR US so we may well show NO RETURNS ACCEPTED, but contact us anyways – we care about our transaction and in “most, but not all” situations we will GLADLY accept a return. If the return is because of a serious mistake on my part, I will pay shipping both ways, otherwise I expect the buyer to pay for shipping – just like you pay for your own gas and wear & tear on your car to drive to and from the store to buy an item and then drive to and from the store again to return an item.  Think about it – WalMart may refund your money, but they would never reimburse you for the actual costs you incurred to both buy and to return an item. Not even Nordstrom’s does that! So why ask me to do that?  Again – my serious mistake – then I will pay both ways.  I had two buyers purchase from me recently that both expected a “substantial” adjustment for no serious reason – and both have returned the item when I refused. These were scam artists – planning to resell the items, and wanting as low a cost basis as they could get – no matter how unethical their technique was. I could see that as I looked at the feedback they left for others – and their negative feedback ratio was much, much higher than the typical experience on eBay. MOST Ebay buyers are charming people.  Most – not all.

The buyer is responsible for all shipping costs both ways – and that includes reimbursement to the seller for the listings that offer “free shipping”. CONTACT US BEFORE RETURNING AN ITEM. Not so that we can talk you out of returning the item, but so that we can be prepared and, depending on the circumstances, we may be able to reduce or even eliminate return shipping charges.

You MUST send it back to us in the same condition, AND cooperate with us in cancelling the transaction through eBay’s procedures so that they refund the final value fees that that have assessed.  

As always, we stand behind the accuracy of this description.   We pride ourselves on Customer Satisfaction, and we are committed to doing our reasonable best to see to your needs. Unless the SELLER agrees that there is a material mistake in the listing, the Buyer pays the shipping both ways. If an issue arises, please contact us right away to discuss the matter with us – and in no case later than 3 days after your receipt of the item.

PAYMENT:

Paypal preferred, per eBay policies.  We have arranged it so that eBay will send you an automated reminder if payment is not made before the fourth day after your purchase, without making another arrangement with us (and most of the time we are GLAD to work with you). After the 8th day of no payment the eBay computerized system is free to sanction you, throw mud on your car, shout your name in an echo canyon with curse words – whatever it is that the eBay computers do to bidders who do not pay and who do not otherwise make suitable arrangements with a seller. I AM GLAD TO TRY TO WORK WITH YOU IF YOU CONTACT ME BEFORE THE END OF THE 3RD DAY! After that, it may be out of my hands – but I’ll still try . . .

Thanks for your interest!     I mean it – THANK YOU!

Best Wishes,

     Paul