If for any reason you are not completely delighted with your purchase, we will happily accept a return for a full item refund or an exchange. Returned items must be received within 30 days of receipt. Any items returned must be received back in their original condition – this means they must be unworn, undamaged, free of makeup, fake tan, pet hairs, deodorant and perfume and be in their original packaging with tags attached.
Please complete the returns form (found on the reverse side of your invoice) and include this along with your return to enable us to identify you and process your return as quickly as possible.
Our return address is: Polly Couture, 3 Durley Park Close, North Cheshire Trading Estate, Wirral, CH43 3DZ.
We aim to process returns within 48 hours of receipt after which a return notification message will be sent to you through the eBay message system.
We cannot be held responsible for any returns that do not reach us and as such we always recommend you use a recorded postal service.
We are a children’s charity and as such we regret to inform customers that any original shipping fees or return shipping costs are non-refundable, unless the error has been made on our part. In the rare event that you do receive an imperfect item, please do contact us at your earliest convenience. In such an event, we prefer to remedy on a case-to-case basis to ensure the best customer service and overall satisfaction.
Any further queries:
Please refer to our detailed returns FAQ section.