Return Policy

If the item you purchased was misrepresented by us or damaged in shipping, you can obtain a full refund. To get a full refund, you must call or email us within 14 business days of receiving your item. Returns require our approval and return authorization and must be returned to us before we can issue your refund. Please note: we record serial numbers to discourage fraud.

If you changed your mind and do not want your item, we can authorize you to return it for a refund of the cost of the item, not including shipping. We will not accept returns in cases when the condition of the item and/or retail packaging has been compromised, changed, modified or altered. The buyer is responsible for return shipping and is required to complete a “Mutual Agreement to Cancel the Transaction Form” through eBay.

Local Pickups: Returned items that were picked up locally from our store will be charged a processing and restocking fee of 10% of the sales price of the item. No restocking fee will be charged in cases where it is found NPS was erroneous in the listing description.

14 Days: Returns will not be accepted beyond 14 business days after the item has been delivered to or picked up by the buyer.

Return Authorization: All returns require a proper return authorization by an NPS customer service agent.

Warranty

Please note that we are not an authorized dealer for any of the products we list on eBay. Therefore we do not guarantee that the item featured in this listing will be covered by the manufacturer's warranty or support.