You can return your items, with no questions asked within 30 days of your purchase, as defined by the policies set forth by Oakworks. These are Oakworks returns policies, which also apply to the purchase on eBay: Should you choose to return the Side Lying Positioning System (SLPS) to Oakworks for any reason other than manufacturers defect, you, the customer, are responsible for the expense of shipping it back to Oakworks. Also, the original shipping cost from Oakworks to you ($17.00) will not be refunded - yes, the listing says free shipping, but the $17.00 cost is built into the price - no shipping service ships this product for free.. it is a service we provide. Lastly, there is a $29.76 restocking fee that will be deducted from the refund to make sure that the SLPS is able to be re-sold by Oakworks.
Is the Side Lying Positioning System brand new and in it's original packaging?
Yes, every product we sell is brand new, and sent to you in the original packaging. We are an authorized retailer for all manufacturers that have their products listed in our eBay store. This system is manufactured once you place your order, and so you know that it has not been sitting on the shelf for a long period of time, is a return, or a re-conditioned model.
Is this SLPS portable?
Yes, not only is it lightweight, but it is easily carried in it's case. The Oakworks Wellspring Massage Table Package is also one of the easiest tables to set up and break down at the end of the day.
How much is shipping in the US, to Alaska & Hawaii, and do you ship internationally?
Shipping to the lower 48 states is free** for this product, and an additional charge for shipments to Alaska and Hawaii (charge will be calculated once we have your shipping address, and the additional amount will be billed to you as a paypal request for funds). At this point in time we ship the chair package to all locations in the United States and Canada.
** The shipping cost of $17.00 is built into the price. This product ships via FedEx, and they charge for everything that ships through their system - there is technically no such thing as free shipping.
Do you combine / discount shipping?
We will combine and discount shipping for multiple items whenever and where ever possible. It is our goal to save you money.
How long does it take to ship this item? How long does it take for me to receive this item?
Please remember that this product is made to order upon your request. As of right now, it doesn't exist, sitting on a shelf in some warehouse. We work very hard to ship out all orders as quickly as possible, and ask that you conservatively allow 7-10 BUSINESS DAYS for this product to be manufactured, and leave the warehouse after payment is received. Much of the time, your product will be on the truck for delivery within 7 business days, but we can not make any promises with regards to that - it is based on where Oakworks is in their manufacturing cycle, and the demand that exists in the marketplace.
Depending on the delivery service used, this item takes between 3 and 5 business days to arrive from Pennsylvania, once dispatched - perhaps 1 or 2 days longer if you are in an extremely remote area of the United States. We primarily use FedEx for shipping, and can not be held responsible for delays on their part. We will, however, work feverishly to find out what the issue is should the product not arrive on time, or in a damaged state.
Do I have to be a student, massage therapist, spa technician, esthetician, or other practitioner to purchase this positioning system?
No, the SLPS is used by everyone from medical practitioners to massage therapists to physical therapists. Its flexibility and versatility are second to none, and only as limited as is your imagination!
Do you offer discounts for ABMP, AMTA, or NCBTMB Members?
Yes, professional discounts are available for these organizations, as well as others. We ask that you contact us if you have any questions.
Do you offer bulk discounts or wholesale pricing?
Yes, both are available. These discounts are based on quantity purchases.
About the Seller
My name is Andrew Kamchi, and I work for the Institute for Therapeutic Massage (ITM), and the Institute for Massage & Spa Therapy Education (IMSTE).
Your purchase helps up to continue innovative medical massage education programs, such as our Oncology Massage Certification Program - approved by COMTA.
ITM, which was established in 1994, has 6 massage therapy schools in the state of New Jersey, 5 hospital affiliations, offers 5 courses of study, several certifications, and over 35 different continuing education (CE) programs to help you learn various aspects of the healing arts. The Institute for Massage & Spa Therapy Education (IMSTE), the production arm of ITM responsible for new education programs, is a collection of health & wellness professionals dedicated to producing high quality videos (DVD’s), educational manuals, textbooks, live lectures and continuing education classes.