Please take note of the size chart that we have provided for you. This chart will help you with the correct sizing.
Welcome to our store. We are sellers of men and womens designer clothing and accessories. All our clothing is imported directly from overseas so our customers are guaranteed the latest fashions. All our products are 100% guaranteed of the highest quality at a low price. We aim to provide our new and existing customers with the highest level of customer service. We will provide you with a fast and professional delivery service so you are guaranteed to have your product as soon as possible.
You can be assured that all our products will be delivered to you at the best price and as described. Always take advantage of our in store specials. You will instantly save money on each of our products to make sure you have more money left in your pocket. We look forward to doing business with you. Please add our store to your list of favourite sellers and visit often.
Bank deposit (this is our preferred payment method). Takes 24 business hours for funds to clear. Please use your user id or item number as reference.
Pay via Paypal using your visa or mastercard, Paypal balance or bank account. This is a safe, fast and reliable service. Payment is cleared instantly. www.paypal.com.au
If you are paying via Paypal echeque please be advised this takes 3-5 business days to clear funds. Once funds have been cleared items will be sent the next business day.
When you bid on an item or purchase an item at a buy it now price you are in a contract to purchase that item. Ebay's terms and conditions clearly state this. Ebay's terms and conditions can be viewed here: http://pages.ebay.com.au/help/policies/user-agreement.html (paragraph 4). All sales are final. Non paying customers will unfortunately be reported to Ebay after 14 days of non payment and will receive an unpaid item strike. Payment must be made within 5 days of auction ending unless prior arrangements have been made.
We have a 14 day exchange policy (from date of purchase) however you must notify us within 3 days of receiving the item. You can either exchange for correct size, purchase a product to equal value (if item is a greater cost, difference must be paid) or you can purchase a store credit for yourself, a relative or a friend. Clothing must be returned in original packaging, not damaged and with all tags attached. The buyer is responsible for all postage costs and postage costs are non refundable.
We ship orders within 24-48 hours after receiving payment. We use Toll Express for delivery as it is a fast and reliable service.
All items will be sent via express post to guarantee quick delivery inside of Australia. Toll Express guarantees 1-2 business days for delivery. Toll Express provides you with a tracking number which can be tracked at any time on their website. Please allow up to 5 days for delivery if outside of NSW Australia, during holiday season and public holidays. We are not liable for any items lost in transit.
Toll Express do not deliver to Po Boxes so please if and when possible provide us with an alternate address. If you do not have an alternate address your items will be sent by regular post via Australia Post with their new click and send delivery service. Please allow up to 3-5 days for delivery.
Yes we do ship world-wide. Please contact us regarding shipping costs. We do recommend for international buyers to purchase insurance. International buyers may have additional taxes and import fees, therefore it is the recipient's responsibility to pay these fees.
Q: What is your feedback policy?
If you have any problems with your purchase please contact us and we will resolve any issues immediately. We are here to help and all problems can be resolved. We can not resolve a problem if we are not informed.
Q: Do you allow local pickups?
No we don't. All items are to be sent via Australia Post.
Q: Do you have a store located in Australia?
No we don't. We only sell online.
Q: Do you have a size-guide?
You will find a size chart on our listings to help you purchase the correct size.
Q: Do you have other sizes or colours available?
You will find most of our products are online already.
Q: Do you give deals when buying multiple items?
We offer most of our products at discounted prices. If you buy mulitple items, you will be able to take advantage of our combined shipping discount.
Shipping Questions
Q: Do you offer combined postage?
Yes we do. Cost is $2.50 per extra item. This cost is for Australia only.
Q: Do you ship internationally?
Yes we do. We do recommend for international buyers to purchase insurance. International buyers may have additional taxes and import fees, therefore it is the recipient's responsibility to pay these fees.
Q: When will my item be sent?
Your item is generally posted out the day payment is made (payment must be made by 4pm) or the following business day.
Q: How long will it take to receive my order?
Express post generally takes 1-3 business days to receive (Australia only). International buyers please allow 10-14 business days.
Refund/Exchange Questions
Q: Do you refund?
We have a 14 day exchange policy. Please refer to our listing where you will find all the relevant information on our exchange policy.
Q: Do you refund on faulty items?
Yes we do. Please contact us within 2 days of receiving item. We will give you details on how to return your item.
Q: I received the wrong item. What do I do?
Survivalstreetwear strives to keep our customers satisfied but sometimes we do make mistakes. We're very sorry that you received the wrong item and hope to make the return as painless as possible. Please contact us as soon as possible and we will sort this mistake out immediately. All expenses will be paid by Survivalstreetwear.
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