ARIZONA TREASURE HUNTERS. L.L.C. ATH#110-038
**BRINGING YOU THE BEST OF THE PAST**
WE WANT YOU TO ENJOY YOUR BUYING EXPERIENCE ● EXPERT PACKING
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OVER 200 VINTAGE ITEMS & ANTIQUES LISTED FOR SALE
“monterey sea otters”
“711 Cannery Row”
“James Orlando Ogle”
Print of black & white etching
framed in black metal
matted in black
19” x 22”
purchased about 1990 in Monterey, California
(the sticker on the back from ben franklin crafts is a dead give-away as they have been out of business for over 15 years)
there is no damage to the print, the glass or the frame.
as you might know, it costs over $100 to get an item like this framed & matted at Joann’s or Michael’s or a frame-shop.
I am honored by your decision to do business with us
and I will take whatever steps I reasonably can to accommodate your
9.1% SALES TAX COLLECTED FOR DELIVERIES TO
DID I OVERLOOK SOMETHING IN THE
– rarely - but it does happen.
CONCERNS WILL BE AT THE TOP OF MY LIST – GUARANTEED!!
We have NEVER had a
damage issue unresolved to the customer’s complete satisfaction
Step 1: Take a photo of the carton and the
damaged item and send it to me right away.
Step 2: Set the packing and item aside.
Step 3: See below for more details, but this is how easy it is to get started
. . .
PHOTOS & MEASUREMENTS
STATED OTHERWISE, THESE PHOTOS ARE OF THE ACTUAL ITEM FOR SALE. We regularly
use RED ARROWS to point out damage. We often
use flash photography to highlight flaws that otherwise might not show up in
the photos. Sorry, but we are antique dealers, not professional photographers,
and Reflective Items are a curse to photograph!!!
and weights, etc. are approximate. If
you need it precise, please ask us to verify before you bid. I’m an old man and
I don’t see so good, so I have to get ahold of one of the neighbor’s kids and
ask them to precisely read the tape measure for me. If you’re old like me – you know how it is.
If you’re not old yet – you’ll find out later . . .
SHIPPING POLICY and OUR SATISFACTION GUARANTEE
NOT CHARGE ANY HANDLING FEES.
IS ALWAYS INCLUDED
CARTONS & PACKING MATERIALS
INCLUDED IN THE SHIPPING COSTS ON YOUR SCREEN
We NEVER charge for time, transportation,
extra accommodation, etc.
WE’RE GLAD FOR YOUR BUSINESS and we’ll do
what we can within reason to see to it that your item is professionally packed
and delivered to the carrier in a timely fashion. WE WANT YOU TO BE HAPPY – and
WE want to be happy ourselves. But so
long as you are being fair and honest with us, your happiness comes first!
We pack assuming that the carton
will be shipped on each of its 6 sides during shipment – ‘cause you know it
will, no matter how many stickers you put on saying “This Side Up” . . .
We reserve the right to change
shipping carriers. If you need a particular
carrier, please let us know and we will gladly do our reasonable best to
accommodate your needs. WE NEED A STREET
ADDRESS FOR ITEMS SENT BY UPS. Both UPS and some customs forms ask for the
Buyer’s phone number. This
is not required – and is only for your benefit so they can reach you if they
have a delivery question – so it’s your choice.
SHIPPING: YES. WE DO SHIP TO CANADA and overseas on most items. We gladly ship internationally. We are shipping from Peoria, Arizona
85383. We do not mark-up international postage costs! NO HANDLING FEES!
Insurance is included. If you choose First Class International, there is no
Tracking Number available. In between those two events – all we can do is
wait. You will know for certain that it
has been mailed, but depending on your Customs department – who knows when it
will come? Most deliveries are at your home country customs department within
five days of the time I ship (everything travels by air these days). We will
have a Customs number, and the US Post Office will update the online file only
twice – right away when the item is shipped and sometime after it has been
delivered. Priority Mail International cost more – and is required for all items
over 4 pounds – and certain other items – but they also provide more current
tracking information. WE ARE GLAD TO
HAVE YOUR BUSINESS! THANK YOU!!
extra care to pack items professionally.
We’ve been shipping antiques for over 30 years. But, if an item is ever
damaged in shipping, email me photos right away of the shipping box and
the damaged contents. We require you to
keep the shipping carton and packing for damaged items so that the carrier
and/or insurance company can review them, and to send us digital photos of the damaged item and packaging.
You may be required to repack the items and return them – or ready them for the
carrier to pick them up. This is how the insurance departments of the
shipping carrier work – their rules, not mine. THANK YOU in advance for your
event that a refund is in order, eBay will only refund to us the
final value fees they charged for our transaction if they buyer cooperates with
the seller to cancel the transaction. If the buyer fails to cooperate with the
eBay Cancel Transaction procedure, we will deduct the sales fees from your
refund – why let eBay keep the fees on a failed transaction instead of getting
all the money back in your pocket??? As the Seller we will initiate a
Transaction Cancellation – and in the event of a refund, this kind of
cancellation requested by the Seller will have no negative impact on your eBay
status at all.
COMBINE MULTIPLE ITEMS. Just
contact us by any time before we ship and we will GLADLY adjust the invoice. Even if you have
already paid the original invoice – so long as I have not actually shipped the
item yet and I am GLAD to repack
multiple items together to save you money!!!
**IF YOU HAVE ANY ISSUES**
ISSUES AT ALL
PLEASE CONTACT US TO DISCUSS THE MATTER.
We’ve made mistakes in the past, and we know that we’ll make mistakes in
our mistakes should be our problem, NOT YOURS.
Again – we are not in the “gotcha” business. We want you to be happy with
your purchase. We are not some big
company with a large staff and thousands upon thousands of customers (we
wish!). Instead – there are just the two
of us – handling only a few sales per week.
And we do care about each transaction, each item, each advertised
description, each inquiry, each sale, each packed item, and each customer.
WE DO NOT ACCEPT RETURNS FOR ALL ITEMS – most, but not all.
YOU ARE RESPONSIBLE TO READ THE LISTING “SHIPPING – RETURN
POLICY” to determine whether returns are not accepted for that particular item. On most items we will
gladly accept returns. eBay is changing the “return” timelines – making 14-days
the minimum if returns are accepted. THAT DOES NOT WORK FOR US so we may well
show NO RETURNS ACCEPTED, but contact us anyways – we care about our
transaction and in “most, but not all” situations we will GLADLY accept a
return. If the return is because of a serious mistake on my part, I will pay
shipping both ways, otherwise I expect the buyer to pay for shipping – just
like you pay for your own gas and wear & tear on your car to drive to and
from the store to buy an item and then drive to and from the store again to
return an item. Think about it – WalMart
may refund your money, but they would never reimburse you for the actual costs
you incurred to both buy and to return an item. Not even Nordstrom’s does that!
So why ask me to do that? Again – my
serious mistake – then I will pay both ways.
I had two buyers purchase from me recently that both expected a
“substantial” adjustment for no serious reason – and both have returned the
item when I refused. These were scam artists – planning to resell the items,
and wanting as low a cost basis as they could get – no matter how unethical
their technique was. I could see that as I looked at the feedback they left for
others – and their negative feedback ratio was much, much higher than the
typical experience on eBay. MOST Ebay buyers are charming people. Most – not all.
The buyer is responsible for all shipping costs both ways – and that includes
reimbursement to the seller for the listings that offer “free shipping”.
CONTACT US BEFORE RETURNING AN ITEM. Not so that we can talk you out of
returning the item, but so that we can be prepared and, depending on the
circumstances, we may be able to reduce or even eliminate return shipping
You MUST send it back
to us in the same condition, AND cooperate
with us in cancelling the transaction through eBay’s procedures so that they
refund the final value fees that that have assessed.
As always, we stand behind the accuracy of this description. We pride ourselves on Customer Satisfaction, and we are committed
to doing our reasonable best to see to your needs. Unless the SELLER agrees that there is a material mistake in the listing, the Buyer pays the shipping both ways.
If an issue arises, please contact us right away to discuss the matter
with us – and in no case later than 3 days after your receipt of the item.
per eBay policies. We have arranged it
so that eBay will send you an automated reminder if payment is not made before
the fourth day after your purchase, without making another arrangement with us
(and most of the time we are GLAD to work with you). After the 8th
day of no payment the eBay computerized system is free to sanction you, throw
mud on your car, shout your name in an echo canyon with curse words – whatever
it is that the eBay computers do to bidders who do not pay and who do not
otherwise make suitable arrangements with a seller. I AM GLAD TO TRY TO WORK WITH YOU IF YOU CONTACT ME BEFORE THE END OF
THE 3RD DAY! After that, it may be out of my hands – but I’ll
still try . . .
Thanks for your interest! I mean it – THANK YOU!