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Payment:
Payment, via Paypal, is due within 7 days of receiving an invoice. Once you are done shopping please request an invoice to get combined shipping. If you have any questions please don't hesitate to contact me before making your purchase.
Shipping:
Your products will be shipped within 2-4 business days, once we receive cleared payment. Shipping to Alaska via priority mail only. All packages are shipped with delivery confirmation.
International customers, please contact us for shipping rates prior to your purchase. Any duties or customs fees imposed by your country are the sole responsiblity of you as the buyer. You will be given a customs label number after your order ships. You may use this to contact your local customs department to check on the arrival of your package. No shipping to Italy, no exceptions. Do not ask us to lower the value on the package or to mark your package as a gift so you can avoid your countries taxes. This is illegal and we will not do it. Please note that first class international mail can take as long as 30 days to arrive.
All packages are hand delivered to the clerk at the post office. All packages are shipped with delivery confirmation. Should you have any problems, questions or concerns with your package, please let us know and it will be dealt with immediately. 100% satisfaction guaranteed shopping. Fast and friendly service, always.
Returns/Refunds:
100% satisfaction guaranteed. If you find the product is not what you needed or wanted please contact the store immediately for return. Return shipping is the responsibility of the buyer. If there has been gross misrepresentation of the product or a manufacturers defect that went missed, please contact us for a return and we will refund the return shipping. Contact must be made within 10 days of receiving the package and the item or items returned must be sent back with delivery confirmation and in the exact condition we shipped it to you in. Unopened and unused.
Communication/Feedback:
Please contact us with any and all questions, problems, concerns, etc. We strive to exceed your expectations. We work our hardest for 5 stars. If you feel you can't leave us 5 stars please contact us for an immediate resolution. Please note that 4 is NOT reasonable. Ebay considers it failing. Anything less then 5 stars means we lose our discounts and we can no longer offer lower prices. Our prices go up and we can't offer new products. We are here to provide 100% satisfaction
Please send all messages through ebay's messenger system. We answer all messages within a couple of hours. If 24 hours passes and you have not heard from us, please assume we simply did not get it and re-send your message.
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