GORHAM Santa Christmas train votive,lead crystal,Made in Germany
 
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Good job, you found the listing. So many of my shoppers are pretty new. Here are a few things that no one will probably tell you, but EVERYone will expect you to know. Customer Service is something that we have a right to expect when we are shoppers. All stores have a CS Department and it is busy all the time. If you require CS in this life, that does NOT mean that life sucks and the store sucks and your experience has been rotten. If it did, there would be no stores open anywhere in the world or else CS would have to put up bullet proof kiosks, right? As a shopper, your responsibilities, along with paying of course, include reading your email. CS issues sometimes arise prior to shipping. Maybe the wind crashes a shelf and your item is broken, no longer available. It would be best if the seller could inform you prior to that angry email from you that says , Hey, where's my stuff??? There are all sorts of reasons for a seller to contact you, things that don't come up in a face to face purchase. So, the shopping is easy, but check your SPAM/BULK filters for emails that could be important. Check your MY MESSAGES portion of your MY EBAY. Genuine messages go there and wait for you. Most of us are running little part time businesses. We work alone, have no fill in employee, and thanks to eBay, we make things available to folks all over the world, things we could never afford to truck around to some place where you might notice it. We all want things to go smoothly and we're all learning as we go. OK, now have a good time. Eva
Just in case I have been unclear in any way - 1 in every 20 packages has some sort of damage, maybe something is shattered, maybe a single cup has a handle cracked. This is a Customer Service issue. Arriving damaged is not a complaint situation, not an attempt to ruin your life, not a conspiracy to defraud you of $10 and certainly no reason to call a package "not as described." As a rule, my policy is that I make a refund for what has been damaged upon receipt of a digital picture of the item broken beyond usefulness. Why? A. It saves you the return postage that was standard [procedure in the days before digital pictures. B. What earthly good would it do me to get a broken item back. C. A teensy crack might not show up in a picture that might transfer as 2 inches square on a screen, so let's whack it beyond usefulness and make it obvious to me. Sometimes when there is breakage, I actually find replacement pieces with another seller and make the purchase and get them shipped directly to you. With my type of inventory, each damage claim is dealt with differently, as the situation demands. If you are unwilling to handle a possible damage claim in this fashion, shop with another seller, please, please, please. Have a nice life, but stay out of my store. After you argue about how you really want a refund and want to keep your purchase also, what am I to think? I do everything I possibly can to dissuade fruitcakes from purchasing in my store, not because fruitcakes are no fun, but because they are the first people to complain to ebay that I want them to do something unreasonable like prove the item is really broken. If you are judgement impaired by whatever legal or illegal chemical means, please be irrational elsewhere. Plenty of stuff out there.
- Freight Shipping
- The posted cost of shipping is based on the seller-offered and buyer-selected shipping service, where the shipping costs are calculated by eBay and the shipping carrier based on the buyer's address, and any packaging/handling costs established by the seller are automatically rolled into the total.
- ReturnsNotAccepted
- truckerwoman48
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