Customer Satisfaction Beyond the Call
At TELSTORE we stand behind our products. We don't want to meet your expectations, we want to exceed them. All our products are tested in one of our state-of-the-art network laboratories. Rigorous testing ensures the highest quality products available. If it fails we will replace it or refund your purchase price, it's that simple!
WHO WE ARE
TELSTORE / Wesbell Investment Recovery sells discounted Telecommunications and Networking hardware to ILECs, CLECs and ISPs.
TELSTORE is the online source for Data and Voice Providers to find New and Pre-Owned network and telecommunications equipment. Uncompromising quality and access to hundreds of thousands of tested and warrantied network components makes it easy to acquire those hard-to-find parts and extend the lifespan of Legacy Systems.
The Wesbell Group of Companies are privately owned and have been serving the telecommunications industry for more than 49 years, providing dedicated and specialized Logistics, Investment Recovery, and Professional Installation Services. Wesbell has offered Secondary Market Services since 1985 and has an established reputation for excellence within the telecommunications community, providing a multi-tiered platform of complimentary processes designed to provide best in class quality and value! With TELSTORE as its primary online business portal for telecommunications service providers, Wesbell manages over 150 employees in 5 North American locations with a combined inventory floor space of over 400,000 square feet.
We only post items that are in-stock and ready to ship.
PayPal is our only method of payment. Your PayPal account must be a Verified US PayPal account. Selecting "Immediate Pay" is the way to go. If you select eCheck, it may take 2-8 days to clear PayPal. In an effort to comply with our Authorized Dealer contracts with the manufacturers and to best control our inventory levels we reserve the right to limit quantities or cancel orders to Resellers and Exporters. Please note: Inventory is not reserved until the item is paid for. Please include a phone number as UPS and our Trucking Companies require it.
We prefer to ship to a confirmed PayPal address and whether yes or no we may still contact you for additional verification.
For shipments in North Carolina, we are required to collect the appropriate sales tax.
A 13% tax will also be added to Canada orders.
Most purchases are shipped with 24 Business Hours. Wesbell’s eBay store ships to the 48 Contiguous United States, We also ship to Canada.
We do not ship to other International locations unless prior shipping has been arranged between the buyer and Wesbell.
Wesbell offers combined shipping discounts on multiple items when possible.
Shipment errors due to a bad address entered by the buyer and will not be credited for shipping charges if returned or at all if lost or abandoned by the carrier.
We supply tracking information directly to your eBay account. We will only ship directly to the ship to address you have entered via PayPal. The buyer is responsible for the endured cost for items that requires shipments via freight. Wesbell Technologies ships all domestic orders via UPS Ground. If you would like the order shipped on your account (UPS or FEDEX ONLY) please send an e-mail after you purchase the item and we would be happy to adjust your invoice.
International taxes and duties: International shipments may be subject to import fees, duties and taxes, which are levied once a shipment reaches the respective country, in addition to the brokerage fees/custom clearance charges which may be imposed by the carrier. These charges must be borne by the recipient. Wesbell has no control over these charges and cannot predict what they might be.
We do require a RMA on all returns; please contact us via eBay for the proper RMA number. For the first 30 days from date of receipt of your purchase you may return the merchandise for a full money back refund, excluding any shipping charges.
Returned or exchanged products must be packaged as received.
Please ship your parcel back to Wesbell Investment Recovery Attention RMA department at 555 Lucy Garrett Road Roxboro, NC 27574 freight prepaid and Insured. Sorry, Wesbell cannot accept COD or freight-collect shipments. Return shipping cost (the cost to send an item back to our location) is not reimbursable.
Returns can take up to 8 days in-house from the date we receive it to process.
When returning an item, please make sure you use a shipper which provides you with Insurance and a tracking number. Items returned without a tracking number might take much longer to be processed.
Products have a 30 day warranty. Please contact us for extended warranties.
Customer Service: 336-322-0600 EXT 262
HOURS OF OPERATION
Mon-Fri: 7:30am - 4:00pm EST