About Us
Musician's Friend is a company with music in our blood! Many of us play weekend gigs, keep an axe handy at our desks to get in a few break-time riffs, and rock out at our company-sponsored jams. We live and breathe the gear. In fact, next to food and shelter, music is definitely a close third. We believe music is a common language and a shared value with many of our customers. That's why our mission is to offer the lowest prices on today's best music gear along with tools for making smart buying decisions. We know its important to stick with a source you can trust, like finding that valued member of your band, which is why we offer a generous risk-free shopping experience--Our 45-Day Lowest Price and Complete Satisfaction guarantees back every purchase. We will beat any price too! Just call us with a verified, cheaper price and we'll beat it! Thanks to the strong foundations built by our founders Rob and DeAnna Eastman, Musician's Friend has come a long way since it's genesis in a California garage. Today, we're proud to offer a long list of benefits and programs available to every person in the music community in addition to weekly, often daily gear discounts.
Returns
45 Day Satisfaction Guarantee
Our goal is your total satisfaction.
New Gear: If you're not satisfied, neither are we. If for any reason you're not completely satisfied with your purchase of a new item, simply return it in its original condition within 45 days of purchase (see exceptions below) and we'll give you a full refund. It's that simple. Returned items must be in original, brand-new condition, showing no signs of wear or use such as belt-buckle or pick scratches, scuffs, dings or scrapes on the instrument or collateral materials. Items must also include all original packaging, manuals, warrantees and accessories or your return may be subject to a return handling charge. Please contact us for detailed return handling charges. Your refund will be promptly processed upon successful evaluation of your returned item from our trained category professionals. Refunds are made for product value only, excluding shipping and handling charges. If you received Free Shipping on your order, the value of the uncharged shipping cost will be deducted from your refund.
Used Gear: If for any reason you're not completely satisfied with your purchase of a used item, simply return it in its original condition within 30 days of shipment and we'll give you a full refund. Items not returned in original condition are subject to a return handling charge. Select used item are not returnable.
International Shipments: Our return policies for new and used gear also apply to international shipments. Please see any additional policies and information shipped with your package for more details.
Exceptions: There are no returns on clearance, discontinued, vintage, demo and select used items. Additionally, the following items are returnable only if defective OR unopened - strings, reeds, computers, tubes, earbuds, earplugs, recorders, tin whistles, flutophones, "world" wind instruments, harmonicas, raw-frame speakers, drumheads, drumsticks, turntable cartridges, fog fluid, clothing/footwear, body jewelry, sheet music, cleaners, polishes and polishing cloths. Software/soundware, books, CDs, DVDs, and videos may be returned for credit only if they are in their original, sealed packaging. If defective, these items will only be exchanged for the same product. All returned woodwind and brass instruments incur a $10.00 sanitization fee. Returned bows are assessed a $4.00 restocking fee. Returned mouthpieces priced over $300 incur an $8.00 sanitization fee; the fee for mouthpieces under $300 is $4.00. Due to its return policies, you must contact Apple directly to repair, replace or return Apple products. Apple products may not be returned to us under any circumstance. Stringed instruments priced at $1999.00 or more, must be returned within 10 days of shipment.
Requesting a Return: Contact our experts via eBay messages. Additional information on returns can be found on the paperwork shipped with your package.
Send your returns to:
Musicians Friend
(Your RA #)
4005 N Norfleet
Kansas City, MO 64161-9231
