Our Warehouse is Open to the Public for Pick Ups at no charge. Located at 1307 Green Forest Court, Unit 110, Winter Garden, FL 34787. If you have any other questions on payments or shipping please see our helpful information below, email or call us at 407-284-1934.
CANADA Rates start at $12.50 for Flat Rate Priority Mail & is less than International Rates Shown. Canada shipping can be calculated by taking 1/2 the value between USA Shipping & International listed. (Example: $10 USA & $30 International then Canada would pay $20)
AUSTRALIA buyers please email us as rates are higher than listed due to the higher cost of shipping to your country.
Max International Box size is 17x17x17 and there is no extra cost to adding items to a Flat Rate Priority Mail Envelope as long as it fits
We do allow 14 days to make payments which allows you to combine auction wins and save shipping money
If you need to combine auction shipping, you will need to email us or request an updated total through eBay so that we know you are finished bidding
Combined shipping is not automatic due to the variety of items we sell from pins to giant signs so we must update your invoice manually
Paying within the 14 days allowed will insure your payment is recorded with eBay, your items ships quickly and you avoid any eBay automated non payment messages
We do use the eBay automated non payment system to help us with tracking payments which will send you a non payment message from eBay after the 16th day of non payment. This is an eBay message that can be removed and will not hurt your account as long as its paid
Due to our volume we can only combine invoices that are paid at the same time and on the same invoice. We cannot refund shipping if buyer does not request combined invoice prior to paying.
For any questions, concerns, feedback issues, & suggestions you can always email us or call us at 407-284-1934 (Phone Hours M-F 10AM to 5PM)
We offer you a 100% money back guarantee of your auction win price less original & return shipping. We pride ourselves on great customer service as you can see from our excellent feedback
If within 5 days of receiving your item you are not
satisfied for any reason, simply return it to us for a full refund of the
Buyer is required to pay return shipping & less the original shipping fee
There is only 2 reasons why we would pay return shipping which is the Item you recieved is not the one pictured or If item arrives broken as we would file an insurance claim to get your money returned to you
Please note some auctions are listed AS IS with no returns and those auctions are as stated: NO RETURN AUCTION
We will handle every issue & provide you with the best customer service. We understand things can happen but we assure you it is never on purpose so please give us a chance to fix any issue because we will
Please contact us to resolve the issue by email or calling 407-284-1934. We will make sure the end result is positive by going above and beyond for you
We strive to be a 5 star seller with a positive feedback experience for you. Due to our large volume we use eBays automatic feedback which provides you with an auto feedback for the same you leave us as there is no issue we cannot resolve
Theme Park Connection wants to help you understand that when we list condition it is very subjective & can be viewed different from person to person so cannot be used for any reason for a return of item or feedback
We do our best to describe an items condition in our own opinion but it may not match your standards or if you dont see something listed in writing please ask or call us at 407-284-1934. Also when we list an items condition, we are rating the item not the box. The box it comes in condition could vary, we do not rate a box so if that is important simply email me and I will let you know the condition
You must be the final judge based on the pictures of how you feel the product condition is from the pictures since the process is not an exact science and please ask any questions prior to bidding as we cannot be held responsible for condition when the item arrives at your doorsteps how you see it pictured in the auction
Please understand our policy on condition or listing text prior to bidding as we know it is very subjective & is only our opinion of what we know about the item & mearly our opinion
The seller establishes the cost of shipping and cost of shipping insurance, regardless of what any buyer-selected shipping service might charge the seller.
We offer a 100% Money Back Guarantee on the Purchase Price for any reason unless noted as a no return auction. Buyer does pay return & original shipping. The only time Theme Park Connection would be responsible for a refund of shipping would be if you recieved the wrong item or item was damaged in shipping. Not due to condition or any other reasons. Once you return the item we simply mutually cancel the transaction and send you the auction bid price back.