Shipping Policy
TOP
We ship out items to buyer’s paypal confirmed address from Brookly via USPS.Please check your shipping address carefully before checkout.
Orders placed on weekend will be Shipped Within 2
days.Notification of shipment with tracking number will be sent to buyers.
Ship within 2 business days once payment completed. Notification of shipment with tracking No. will be sent to buyer.
We offer discounts for combine shipping. Please contact us first if you need combine shipping, and an invoice with discount will be sent to you.
Our price does not include taxes, VAT, or other hidden charges.
Returns & Warranty
TOP
Refunds given only if item DOA and cannot be replaced via PAYPAL. If so, Please reported within 5 days and return to us within 60 days from the delivery date for exchange or refund.
PLS check the package once receiving. If the package damage during the freight, please refuse to sign for the package and it will return to us. Then contact us promptly.
If you need return, please check twice to confirm the item not work and contact our customer service representative, let us know the detailed problem and send us some pictures for confirmation. Then get a unique address for return.
Warrenty covers replacement or repair.
All NON-seller mistake returns for refund are subject to 20% re-stocking fee and buyer should pay for the return shipping fee. (E.g. you brought wrong model or wrong color).
Please make sure the item have NO man-made sabotage. If you purchased in improper condition, please NOTE that the sipping and handling fee will not be refund, all return shipping fee should paid by the buyer unless item DOA.
About replies
TOP
Please email us at ebay@screenaid.com ALL replies will be sent to your email, if you don't get response within 1-2 business days, pls check your My Messages in case your email provider has an overly-aggressive spam filterblocking eBay's emails. Please email us AGAIN.
Email is the priority of our customer service, if you can't get us, please choose SKYPE.
About Freedback
TOP
If you are dissatisfied for any reason, please donot be quick to leave negative/neutral feedback. We work hard to make sure EVERY CUSTOMER 100% SATISFIED and resolve any problem for you and always leave positive feedback to all our customers.
If you are satisfied with the product you received,please leave us positive feedback and5 scores DSR.
Payment Method
TOP
PayPal:payment@screenaid.com
Payment should be sent within 7 (SEVEN) days of auction closing. Or unpaid dispute will be filed for closing auction.
We limit buyers who are currently winning or have bought 100 of my items in the last 10 days. If you need more, please contact our customer service representatives.