*Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying.
* These charges are normally collected by the delivering freight (shipping) company or when you pick the item up – do not confuse them for additional shipping charges.
* We do not mark merchandise values below value or mark items as "gifts" - US and International government regulations prohibit such behavior.
General Returns Policy:
You may return NEW, unopened items sold and fulfilled by The Pet Toy Box within 30 days of delivery for a full credit. Items should be returned in their original product packaging. We'll also pay the return shipping costs if the return is a result of OUR ERROR. Just visit our Contact Us page and we will send you information to guide you through the return process. You should expect to receive your credit within four weeks of giving your package to the return shipper, however, in many cases you will receive a credit more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our credit request (5 to 10 business days). We'll notify you via e-mail of your credit once we've received and processed the returned item.