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YOU CAN TRUST OUR 35 YEARS OF EXPERIENCE
Here at StoreChampion and our affiliates, we pride ourselves in the quality of our parts, integrity, and customer service. Our company has been around for over 35 years and we aren’t going anywhere anytime soon. Many “fly-by-night” Internet companies aren’t even true companies at all (only if you call working out of your basement in your underwear a company) and don't even own their own warehouse. On the other hand, we are proud to operate our own on-site, 100,000 square foot warehouse where hundreds of parts ship weekly via FedEx or UPS.
Even with a fully staffed warehouse, we are still most proud of our expert customer service. All of our customer service reps have over ten years of experience and even some over twenty. They have specialties in gasoline performance, diesel performance, bed caps, muscle cars, towing and hauling, and suspension. As a result, when you contact us, they actually read your e-mail thoroughly and respond with a specific and knowledgable answer—no “canned” answers here! They work full time to answer your questions and respond to 99% of emails within 24 hours and many on the same day.
So go ahead and send us a question—we’ll be there to help! And thanks for shopping with Best in Auto!
WHAT ARE OTHERS SAYING ABOUT US?
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RETURN POLICY
Our return policy is straight forward and customer friendly. You can feel confident shopping with us - after all, we've been in business over 30 years. Our policy is a common sense approach to doing business. We will take any item back within 30 days of purchase as long as it is within the constraints of the manufacturer's warranty return policy (which we are obligated to honor) and the following conditions are met:
The item must be in original, unused condition and must be returned in the original packaging.
We are unable to accept any item that has been installed and/or damaged. In addition, we cannot accept return items that are not in the original packaging. These are constraints set by product manufacturers and we are obligated to honor their policies on returns. Items returned in poor condition or having parts missing will not be credited.
Return shipping charges must be paid by the customer.
Unless our company or the listing is in error, the customer is responsible for paying return shipping costs.
- FOR RETURNS: A 20% restocking fee, plus the cost of shipping the item to the customer, will be charged on items returned without an exchange.
- FOR EXCHANGES: The customer will be responsible for the shipping and the return shipping costs of the original item(s). As a courtesy to you, the shipping on your replacement item(s) will be Freight Free providing they fall in the parameters of our Freight Free policy.
The item/items must be fully insured.
The customer is responsible for providing shipping insurance that covers the full price of any item(s) being returned.
The customer must obtain a Return Goods Authorization (RGA) from us.
You must contact our store and obtain an RGA prior to returning any products. Be sure the outside of the box has the RGA# clearly posted, along with your name and address.
WARRANTY ITEMS: Our company sells the highest quality products, most of which carry a manufacturer’s warranty. We will take care of the problem here at our store, or put you in touch with the manufacturer if the situation warrants.
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SHIPPING INFORMATION:
Shipping and handling charges for eBay items are listed in the item description. All of our orders are shipped via FedEx or UPS ground and in most cases arrive in 1-4 business days after leaving our warehouse.
SHIPPING DESTINATIONS
We ONLY ship to the continental 48 states. We do NOT ship to Alaska, Hawaii, or internationally.
APO/FPO
We're sorry, but at this time we cannot ship to APO/FPO addresses.
PLEASE NOTE:
We make every effort to have all products in stock. However, it may be necessary to order products from our supplier. This will result in additional time for shipping. We will notify you within 1 business day if additional shipping time is required.
Store Champion
