We accept PayPal, credit & debit cards, with payment due within 3 days of purchase.
Visa, MasterCard & Discover are accepted through our Call Center, 740-671-9581, from 9 a.m. to 9 p.m. Eastern Time 7 days a week.
(Customer Service Representatives are available at the above number to answer policy and product questions from 10 a.m. to 6 p.m. Eastern Time Mon-Fri, and from noon to 6 p.m. Saturdays.)
Use PayPal's Bill Me Later on purchases over $99, and and take 6 months to pay, interest free!
Most items ship UPS or FedEx Ground directly from the manufacturers, which have handling times of 3-7 business days. If we could get your purchase to you even a minute faster we'd be all over it!!
We're sorry, but our shippers will not deliver to PO boxes.
Under some circumstances, international shipping may be available through eBay's Global Shipping Program. Please check the drop-down box under the "Shipping and payments" tab above to see if eBay will ship to your country, and how much eBay charges. In cases where international shipping can be arranged, buyers are responsible for any import charges, duties or taxes imposed. Please understand that eBay sets the international shipping charges ~ I have no control over, or input into, international shipping.
Terms of Sale:
We apologize for any inconvenience, but we are not able to accept Buyer's Remorse returns. That said, we will work on a case-by-case basis whenever possible.
Please keep in mind that colors will vary slightly on different computer monitors. If you have any questions about color, please contact us.
This item is subject to a 15% restocking fee if returned, and the buyer is responsible for return shipping.
To receive the proper credit, the item must be returned in its original box. Everything that was in the box upon receipt, including packing materials, must be in the box when it's returned. Anything missing, or any damage caused by improper packing, will be deducted from any refund.
We will strive to do everything possible to earn positive feedback from you, and will always work with you to achieve that.
Please keep in mind that leaving a neutral or negative feedback without contacting us will not solve the problem. If we don't know you have an issue, we can't fix it.
Please contact us immediately if you have any problem with your purchase, before leaving feedback. If you still believe we deserve a low feedback, that's fine. But please, please give us a chance.
Remember, too, that feedback is designed for you to grade us ~ Not the shipper, not the manufacturer, and not eBay in general. Just us, whether we kept our promises to you, and whether we handled any problems to your satisfaction. Our reputation is built on feedback, and we'd greatly appreciate it if you could give us a chance.
If you have a problem, please email us immediately. If you don't feel you've received a timely response, you are welcome to call Susan at 740-671-9581. (Please keep the clock in mind ~ Susan lives in the Eastern Time Zone.)
Her Country Cottage is a family-owned business in Ohio established in 2006 after personal tragedy and the ensuing challenges led us to understand that "Everyone deserves a soft place to fall."
Our mission is to bring you premium, heirloom-quality home furnishings at the most reasonable prices possible. If you're looking for an item you can't find in the store, please let us know and we'll do what we can to help you find it, even if it means sending you to another store.