- Please make sure you have read and understand all shipping information before you bid on our items. Our Post and Packing fees cover the cost for mailing, packaging and handling
- Accept payment method: PayPal and all major credit card payment through Paypal, if you are not able to pay with paypal, then please contact us for the Bank transfer method. No other method of payment accepted (Cash, Postal Order, Cheque is not accepted).
- Payment is required to pay immediately from the date of the auction ending.
- Total payment has to be completed in full before delivery.
- Payment must be due within 5 days from the auction bided and end. However, if bidder doesn't make payment, we have to recovering the final fee by reporting the unpaid items to eBay.
- Please do not, however, wait more than 5 days to pay for any order, as this will result in your order being canceled and your item being relisted.
- And If you have any difficulties to complete the payment, please contact us at: firstname.lastname@example.org or do it via ebay message.
- When your payment is completed, you will be informed via our email/Ebay message.
- ALL ITEMS are SHIPED FROM THE UK via Royalmail!
- We DO NOT offer local pick up service, Sorry!
- Please make sure your postal address in Paypal is correct and update with your Paypal account, all delivery will be made to buyer's address provided in the Paypal profile. Please email us if a different delivery address is required as soon as you complete the payment. It is better leave a note into our paypal when you complete your payment for the changing shipping address. If a wrong addresse given which cause buyer can not receive the item, then we are not responsible for it.
- Please ensure there are no typographic errors on your shipping address.
- Handling time: Our handling days are from Monday to Friday. We need up to 2--4 business days to process your order If your order is not in any below? situations:
(1) Your payment has been held by Paypal because Paypal is suspending your payment and investigating it, and advice us not to send the item to you until the hold has been left.
(2) You are paying by e-cheque via PayPal, your payment will be on hold for up to7
Business days to clear, we will ship your item until Paypal notify us your payment has
- Total Delivery time (Since your payment is cleared to your receiving the item):
Delivery period ( business days )
- We do not delivery on Sunday, bank Holiday, and other National Public Holidays. Sometime the delivery time takes a little longer, due to Royalmail dispatch delay or other reason which is not in control by our hands, especially during the peak periods, such as Christmas & New year, Easter or other unexpected nature disaster. Please allow sufficient time for delivery and if you cannot receive your paid item after 14 business days, please contact us: email@example.com. Sending us an email if there are any questions or problems before opening a case in the Ebay or a Paypal dispute will be much faster and easier to solve the problem, we appreciate your email communication. Our email problem solving is very efficient!
- For international buyer and shipping: any Customs duty fees are set by their countries, buyers are responsible for it.
- We will NOT ship to any destinations in Africa and Italy.
- Combined shipping: you can enjoy our combined shipping discount if you bid the items “buy it now” listing via buying multiple items from us, then go to the item’s” buy it now” listing and bid it, then click the “ carry on shopping” button to bid others, then the system will charge you one P & P ?automatically.
- If you need the item ship urgently, then please mark it “urgent” on the note of paypal when you are paying the item. If any problem, please contact us.
- Please make sure you have read and understand all shipping information before you bid on our items. Thank you very much!
- 100% SATISFACTION GUARRANTEE. We work very hard to ensure our customers are happy with our products and service. But for any reason, if you are not satisfied with any of our products, please return it within 20 days of the ship date in original condition for a refund of the selling price of the product (that means the total price less original Packing and Postage Charges.) or exchange an equivalent price replacement. If the product is defective or incorrect, full refund including original Packing and Postage charge or a replacement will be offered.
- For all returns, buyers must contact us via email to obtain our indicated UK return address, and do follow our return item process before post the item back to us.
- Returned items must be in the original condition (All accessories parts must included in original package), not used or altered and should be returned with your ebay ID and Sales trade Number.
- Refund or replacement will ONLY be issued after we have received the returned item(s). Please contact us via email and let us know the return reason and when you have sent the item back to us ASAP.
- If Items sent back by RoyalMail because of buyer side’s reasons, such as: Addressee is gone away; Not called for etc; then we will contact buyer once to confirm whether the buyer want a resend of the item or refund, but if we did not hear from the buyer within 14 days, then we will cancel the transaction, refund the buyer and relist the item.
- Our professional Customer Service is available at our working hours: Monday-Friday 9:00am-6:00pm GMT.
- Please allow sufficient time for delivery and if you cannot receive your paid item within14 business days, or have any problems or feel unsatisfied of the item, please contact us: firstname.lastname@example.org.
- Sending us an email to communicate before opening a case in the Ebay or a Paypal dispute or leaving a negative feedback will be much faster and easier to solve the problem, we appreciate your email communication, and our emailing problem solving is very efficient!
- If you just straight away open a dispute or ebay case without any communication, which will delay to solve the problem.
Bidding, Feedback & DSR
- Please don't hesitate to ask any questions before bidding.
- Once you get the item please inspect it and make sure you get exactly what you paid for. Once you satisfy with our products and service, please leave positive feedback and “5 Stars”in four areas of DSR for us and we will do the same for you.
- If you feel that you got an item that is different from what you ordered or if it arrived damaged or if you are not satisfied with the item please email us and we will love to work with you in resolving any issues. Please don’t just leave us a negative feedback and low DSR straight away without any communication, this won’t help to solve the problem much and may lead to delaying solving the issues.
- Communication is very important! We wish we could have an opportunity to service you better, so please email us if any issues.