|
To We stand behind every product we sell.
If you're not pleased with your purchase, we'll be happy to give an exchange or refund the product price less S&H
within 30 days. Contact us first for return authorization before you ship back the package. Additionally, the
product must be in its original condition: including box, packaging, and all other accessories. No refund will
be made for damaged parts. If we send the wrong item, we will take care of everything for exchange. If buyer
places the wrong order, we accept exchange or refund money on item with 15% restocking fee and shipping is
nonrefundable. If Item is damaged or not working on arrival, please report the item to us within 7 days of
receiving the defective product so we can issue a exchange.
By bidding on this item, you agree that you have asked all questions and understand the product being sold;
You agree that you have confirmed with your auto and/or wheel manufacturer the fitment of this item and have
read this action listing in its entirety.
Installation- Some of our parts are direct from EUROPE or ASIA which may need modification to install.
Most of the items do not have installation instructions. We recommend professional installation if you have
any questions about the product.
Please note: It is imperative that bidders understand the items are vehicle related and require installation
and vehicle knowledge. They are not like shoes that you can buy on eBay and just put on your feet.
Installation skill and experience varies so it is recommended the item is installed professionally
(beware some shops are worse than others). We are not responsible if you or your shop cannot install
the items properly. Do research on your car specific forums or find a shop that is specialized in
aftermarket installs and knows your specific model. Those are the best places to have it installed.
We wish all the tuner parts we sell were as simple as putting Shoes on your feet but they are not.
Keep in mind, we do not make the products. We do our job which is to get you the best price possible
and ship it out fast.
Please inspect all your order(s) upon receipt. Customer MUST contact us within 7 days after the date of
package arrived via email for all claims of shipment damage, defects, missing parts, or dissatisfy. No
claims will be accepted after 7 days.
If customer receives damaged or wrong item(s), please email us immediately. We will help you step by
step for the exchange process. It may be necessary for us to look at the item you received in order to
process the return, so digital pictures may be required for most of the cases.
We offer a 30 Day Limited Warranty for this item. We allow bidders to return the unused item for a
REFUND of item price (Shipping, handling and insurance fees are non refundable). If Item is damaged
or not working on arrival, please report the item to us within 7 days of receiving the defective
product so we can issue a exchange.
Please contact us to request a return authorization. Please include your name, auction number,
and reason for return in the email. All items returned must contain all original packaging materials.
Please carefully repack the item. Items returned will be tested and if found defective, we will be
shipped a new replacement unit immediately. In the event that a suitable replacement is not available
a refund will be issued. Shipping, handling and insurance fees are non refundable.
If the item is not found defective or damaged, the item will be sent back to the buyer at buyer’s expense.
Items returned without our authorization will be refused and returned to the sender. Buyer is responsible
for All Return Postage and Shipping Charges. Buyer is responsible for additional shipping costs for items
that are returned refused and/or undeliverable.
Customer Service
Please feel free to contact us. Please be sure to reference the eBay AUCTION NUMBER that you are bidding on
with ALL correspondence. Please understand that if you contact us outside our business hours, we will not be
able to reply until we get back into the office the next business day.
Our business hours are: 10AM to 6PM Pacific Time. Monday to Friday (excluding Holidays) - We do not answer any emails
over the weekends and holidays. All emails will be replied in the order it was received on the following business day.
** Attention Hotmail, AOL, Yahoo & MSN e-mail account holders **
These email systems are known to occasionally block incoming emails or filter to the SPAM folder from eBay or eBay sellers.
If you never hear from us, please go request our phone number from ebay and call us directly.
|
